Privacy Policy

This Privacy Policy covers the information ROKKI Sdn Bhd (“ROKKI”) collects when you use the Services. It also provides information about our relationships with certain third parties that provide services in connection with the Services.

ROKKI is in the business of developing, providing and maintaining the multi service portal that includes, but is not limited to Internet connectivity, entertainment platform and services (streaming media, games, news, music etc.), e-commerce marketplace platform and services, digital advertising platform and interactive community based services for consumers and businesses through its brand, “airasia wifi”. These services and any other features, tools, applications, materials, or other services, offered by ROKKI on any website, device or platform are referred to collectively as the “Services”.

1. What kinds of information does ROKKI collect from or about me and my activities?

   1. Generally speaking, we may collect the following information from or about you and your activities when you use the Services:
      
      information you give us, including your name, email address, birth date, gender and your credit card information;
      
      information automatically collected when you use the Services, such as your location, your activity on the Services, your purchases and information collected via cookies, web beacons or other technologies;
      
      information from other commercially available sources, such as data aggregators and public databases, or our business partners, which may include your name, registration login ID (e-mail or otherwise) and/or password (wherein consent has been given to our business partners to share such information), interests, purchasing behaviour and your activities online, such as websites visited and advertisements viewed; and
      
      if you connect the airasia wifi service via your social media account, information from your social networking account as described below can be collected.

   2. We may combine all of the information we collect from or about you and use it in the manner described in this Privacy Policy.

2. Are there other parties collecting information from or about me that I should be aware of while using the Services?

   1. Service Providers: Companies that provide services to us - including companies that assist with payment processing, issuance of receipt for the Services purchased, website, user, and business analytics, data processing, account management, advertising, and other services - may collect information on the Services. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.

   2. Other Websites and Platforms: The Services may be provided through Internet websites or other platforms operated by other companies. For example, you can access the Services currently on our partners’ websites and using Internet connected devices such as your iPad or iPhone. Websites and platforms like these are not operated or maintained by us, and we are not responsible for the privacy practices of the websites or platforms operated by third parties. If you are using the Services on another website or platform, you should check the privacy policy of the other website or platform to determine how it handles any information it collects from or about you.

   3. Social Networking Services: You can use the Services with social networking services, such as Facebook and connect your airasia wifi account with your social networking account. With your consent, ROKKI may send information about you to these services, including information about your use of the Services. Social networking services also may collect certain technical information about you, such as the IP address of the device you are using to access the Services and the URL of the page you are viewing.

3. How does ROKKI use information it collects from or about me?

   1. Payment Information: We only use payment information, (for example credit card numbers), as necessary for completing a particular transaction or fulfilling a service (for example, processing payments from our users of the Services or issuance of receipts for payments received) and to prevent abuse of the Services.

   2. Other Information: We use the other information we collect from or about you in order to establish and enhance our relationship with you and to help deliver a first-class user experience. ROKKI's use of this information includes the following general purposes: contacting you; customizing the content and advertising your view; fulfilling your requests for products or services; improving our services; conducting research; compiling aggregate data for internal and external business purposes; preventing potentially illegal activities; protecting our rights; other uses in accordance with our Terms of Use; and for any other purpose disclosed to you at the time we collect your information.

   3. Promotional Communications: We may use your information to:
      
      (a) provide you with promotional information about airasia wifi's features, services, and other offerings that may be of interest to you; or
      
      (b) provide information or offers to you that are related to the Services on behalf of ROKKI's business partners.

   4. Recommendations and Advertising: We (and service providers acting on our behalf) may use information about you, including your use of the Services, to provide recommendations and advertisements on the Services and elsewhere on the web.

4. With whom does ROKKI share the information it collects from or about me?

   1. Other airasia wifiUsers: The Services include social features that let you interact with other people who use them. Information that you voluntarily make public on the Services will be shared with other airasia wifi users. For example, if your airasia wifi username includes your real name, when you post a comment it will be associated with your real name.

   2. Business Partners: Except when they are acting on our behalf or when you have provided your information as part of a co-branded promotion, we will obtain your consent before we share your contact information with advertisers, business partners, or other entities that are not affiliated with ROKKI so that they may send you promotional information about their products and services directly. Where we have received your personal information such as name, registration login ID (e-mail or otherwise) and/or password from any of our Business Partners, we are under the assumption consent was given by you to that Business Partner for such information to be shared.

   3. Social Networking Services: You can use the Services on other social networking services such as Facebook, and connect your airasia wifi account with your social networking account. If required, ROKKI will obtain your prior consent, to send information about you to these social networking services, including information about the videos you watch and your activities on the Services.

   4. Service Providers/Vendors/Merchants: We may also share your information with companies that provide services to us, including companies that assist with payment processing, website, user, and business analytics, data processing, account management, advertising, and other services. Similarly, we may share your information with other people or entities in order to provide goods or services that you have requested or to complete a transaction at your request. We may also enter into agreements with outside companies that possess the technology that allows us to customize the advertising and marketing messages you receive while using the Services. Your information, including clickstream data about your use of the Services and other online activities, may be shared with these companies so this customization can be accomplished. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.

   5. Other Parties When Required By Law or When Necessary to Protect Your Rights or Ours: There may be instances when we may disclose your information without providing you with a choice in order to protect the legal rights of ROKKI or its affiliates, and each of their respective investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of users of the Services or to enforce our Terms of Use; to protect against fraud or for risk management purposes; or to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by ROKKI or another user of the Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.

   6. Other Parties In Connection With a Transfer of Assets: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction.

   7. Other Parties With Your Consent: In addition to the sharing described in this Privacy Policy, and only with your consent, we may share personally identifiable information about you, for example, your name, address, telephone number, or email address, with other parties.

5. How does ROKKI use and share aggregate or non-personally identifiable information?

   1. In addition to the specific data use and sharing practices described in this Privacy Policy, we may use or share information collected through the Service for other purposes in aggregated or non-personally identifiable ways. This means that we will combine information about individuals together, or otherwise anonymize the information, so that no individual person is identifiable.

   2. We may use information in these forms for a variety of purposes, including for research or analysis, website administration, advertising, and promotional purposes. We also may share it with various affiliated and unaffiliated entities. For example, we may share aggregate information with advertisers about the volume of use on the Services, the specific videos in which users are most interested, and the effectiveness of advertisements viewed on the Services (as measured by the number of users who clicked on a particular advertisement).

6. Do I have choices about ROKKI's use and sharing of the information it collects from or about me?

   1. airasia wifi Users: You have choices about our use and sharing of certain information that we collect from or about you. Please note that when you choose to connect your airasia wifi account with a social networking account such as Facebook you may choose to share your information and activities with other users of airasia wifi and that particular social network. You can change your privacy settings at any time.

   2. Business Partners: Except as otherwise described in this Privacy Policy, we will obtain your consent before we share your contact information with advertisers, business partners, or other entities not affiliated with ROKKI so that they may send you promotional emails. We also may offer co-branded promotions with these business partners. If you request information about or otherwise interact with one of these promotions (such as by entering a contest), we may share your contact information with the business partners identified in the promotion.

   3. ROKKI’s Use of Your Information to Send You Promotional Materials: By visiting the Account setting page, you may opt out of receiving alerts or email updates from ROKKI promoting our site or the products or services of our business partners, or notices about your queues or subscribed content. If you affirmatively instructed us not to send you promotional materials prior to that date, we maintained that preference following the change. But if you didn’t give us an affirmative instruction and want to change your preference, you can do so on the Account settings page. Regardless of your choices with respect to promotional communications and updates regarding content, we may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications, without offering you the opportunity to opt out of receiving them.

   4. Terminating Your Account: You may terminate your account, in accordance with our Terms of Use, via the link accessible on the Account page. Users of the Services should review our Terms of Use for our policies on cancellations and refunds. Please note that, if you terminate your account, we may retain some information about you.

7. How does ROKKI protect the information it collects from or about me?

   1. We use reasonable physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, or modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only those ROKKI employees, agents, and contractors who have a legitimate business reason to obtain access to your information are granted access.

   2. When you enter sensitive information (such as credit card information on our order forms), we encrypt that information using secure sockets layer technology (SSL), an industry standard protocol for billing transmission in order to help protect the financial information you send us.

   3. Despite these efforts, please note that no data transmission or storage can be guaranteed to be completely secure. We want you to feel confident using the Services but we cannot ensure or warrant the security of any information you transmit to us.

8. Do any special considerations apply to visitors from outside Malaysia?

   1. airasia wifi is a Service based in Malaysia, and our offices are headquartered in Malaysia. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be processed and transferred to Malaysia and be subject to Malaysian law. The privacy and data protection laws in Malaysia may not be equivalent to such laws in your country of residence. By using our website, participating in any of the Services, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in Malaysia.

9. What happens when ROKKI changes its Privacy Policy?

   1. From time to time, we may revise this Privacy Policy to reflect industry initiatives or changes in the law or changes to the scope of the Services or for other reasons. Therefore, it is important to check the effective date of the Privacy Policy posted at airasia wifi’s site each time you visit wifi.airasia.com or use any of the Services to ensure you are familiar with the most updated policies and practices.

10. What technologies are used to understand how people use the Services?

    1. On ROKKI, we, along with our partners and vendors, use a variety of technologies to learn more about how people use the Services. This section provides more information about some of those technologies and how they work.

    2. Other local storage: We, along with our partners and vendors, use other kinds of local storage, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with the Services. Sometimes called “browser cookies,” these technologies are similar to the cookies discussed above in that they are stored on your computers and can be used to store certain information about your activities and preferences, such as your volume/mute settings. However, these objects are stored in different parts of your computer from ordinary browser cookies. Many Internet browsers allow you to disable HTML5 local storage or delete information contained in HTML5 local storage using browser controls.

11. How does third-party advertising on airasia wifi impact me?

    1. Clicking on or Viewing Ads: When you click on or view an advertisement, the advertiser may collect some information from or about you. ROKKI is not responsible for the privacy practices of advertisers. You should check the privacy policy of the advertiser whose website you visit to determine how it handles any information it separately collects from you. Please be aware that ROKKI does not warn you when you have chosen to click through to another website or property when using the Services.

    2. Information Shared with Advertisers and Advertising Companies: ROKKI may share aggregate information with advertisers and the companies that help them deliver their ads so they can measure the effectiveness of advertisements viewed in connection with the Services. For example, we may tell advertisers the number of users who clicked on a particular advertisement.

12. Who can I contact if I have concerns about this Privacy Policy?

    1. If you have concerns regarding this Privacy Policy, including if you believe that ROKKI may have incorrect information for you, you may contact us via our “Contact Us” link on wifi.airasia.com.

Last updated: 17 November 2020