In order to use the Service, you must have a temporary account with ROKKI or an AirAsia Big ID through the following methods (a) create a Service account by registering on the Site or the Domain (“Account”) to become a registered user of the Service, (a “Registered User”) or (b) become a Promotional User (as detailed below) or (c) login using your existing AirAsia Big ID (email), wherein you have given consent to our Business Partner for ROKKI to gain access to your personal information such as name, registration login ID (e-mail or otherwise) and/or password (such as via “AirAsia Big” login). From time to time, we may offer the opportunity to access the Service without creating an Account, as part of an advertised promotion (”Promotional Access”). If you gain Promotional Access to the Service, you are a “Promotional User” under this Agreement. Registered Users, Promotional Users and users using the Services through other means of login shall collectively be referred to herein as “Users”. The right to use the Service is personal to you and is not transferable to any other person.
If a User does not have an AirAsia Big ID to login with, the User shall have an option to skip the login process. If a User chooses to skip the login process, he/she will have to create a temporary account by providing the users name, contact number or email address. By creating a temporary Account, you represent and warrant that: (a) all registration information for your Account (including, but not limited to, your payment information) that you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You agree not to use the Account, of another User. You agree to notify ROKKI immediately if you suspect any unauthorized use of your Account. You are solely responsible for any and all use of your Account, including, without limitation, any fees that accrue for any use of your Account.
Use of the Service may require payments, and where payments are required, ROKKI currently accepts or will in the near future accept payment by cash, Visa, MasterCard or Union Pay. Where we commence acceptance of debit cards, we will accept debit cards displaying the Visa or MasterCard logo. ROKKI accepts gift cards, e-gift certificates, and promotional codes, whenever applicable.
You agree not to resell or attempt to resell any aspect of the Service, whether for profit or otherwise or Service connection with anyone, or authorize any other individual or entity to use the Service via your Account or through your Promotional Access.
The Service may only be accessed in the manner set out in this Agreement. You agree that sharing the Service with another person or providing another person access to the Service through your Account or Promotional Access or any subscription product purchased by you breaches the Agreement and may constitute fraud or theft, for which we reserve all rights and remedies.
Your subscription to the Service shall only be available on a single flight destination and shall terminate upon arrival at the destination.
The Service that is purchased, or provided free-of-charge can only be used while the aircraft is above 10,000 feet and is within range of the network and shall not be available at below 10,000 feet. The Service shall not be available at or close to Macau and India (and any other jurisdiction that may have similar restrictions) territory due to the relevant countries’ regulation restriction.
Services in addition to the basic Service may be subject to additional terms. ROKKI will inform you of any such additional terms when you sign up for such additional services. Except as otherwise provided by such additional terms, any additional services will be considered part of the Service and are subject to the terms of this Agreement.
(a) The IFC Service or also known as the ROKKI Connectivity Plan is a service that provides Internet access to selected Instant Messaging and Social Media mobile applications. To use the service, a user would be required to access the ROKKI inflight portal, go through the login process, select a mode of payment, pay and use.
(b) The Users of ROKKI Connectivity Plans may purchase multiple tokens for a single device and shall be able to login using the same Account on multiple devices, provided each token is used on each device and is not shared on multiple devices.
(c) Only one compatible, smartphone or other handheld device with WI-FI capability (list of supported devices can be found in our FAQs on rokki.com) may be used at a time via your Account or Promotional Access to operate the Service.
(a) The ROKKI IFS shall be continuously updated and tested. Testing will involve various aspects of our Inflight Services, including the website, user interfaces, service levels, plans, promotional features, availability of movies and TV shows, such works relating to platform shopping and merchant materials, delivery and/or pricing. We reserve the right to, and by using our Inflight Services, you agree that we may, include you in or exclude you from these tests without notice. We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we offer and operate our Service.
(c) The availability of the IFS will change from time to time, and from country to country. You are responsible for all internet access charges, if applicable. ROKKI makes no representations or warranties about the quality of the IFS on your display.
(d) ROKKI IFS software is developed by, or for, ROKKI. This software may vary by device and medium, and functionalities may also differ between devices.
(a) The Inflight Shopping Services is ROKKI’s online shopping platform (“ROKKI Shop”), which provides the User with an inflight shopping experience. The price and style of each merchandise in ROKKI Shop, are subject to change without prior notice.
(b) The ROKKI Shop is accessible through the ROKKI portal. If the User wishes to purchase an item on ROKKI Shop, the User will be required to complete a designated form online by filling in their personal details. The User agrees to submit accurately any information required by ROKKI, including but not limited to, credit card details, delivery address, name of recipient. ROKKI shall in no way be responsible for any loss of delivery items or any other loss resulting from any incorrect information supplied by the User.
(c) Users must be aged eighteen (18) years or above and possess a valid credit or debit card to make purchases in ROKKI Shop.
(d) All orders are subject to acceptance by ROKKI and the Vendor (the Party who is the owner of the items being sold on ROKKI Shop), and are dependent on the availability of the items. Such acceptance shall be communicated via an order confirmation by the Vendor.
(e) ROKKI reserves the right to refuse the processing of any order before it is confirmed.
(f) The delivery of any items ordered and the order summary from ROKKI Shop shall be the responsibility of the Vendor. ROKKI shall not be responsible or liable in relation to the delivery of the any items ordered or the order summary.
(g) ROKKI shall not be liable for any delay in any shipment, delivery or collection of any item.
(h) Any orders placed on the ROKKI Shop shall be acknowledged by ROKKI sending an order summary to the customer which shall detail the following; list of items ordered, cost of items, and a tentative date of delivery.
(i) Warranty terms are dependent on the Vendors of the respective items, and therefore differ from item to item. Where available, any warranty terms and conditions shall be made available upon viewing an item. ROKKI does not guarantee that product description, price, and other content of this site are complete, accurate, reliable, current, or error-free.
(j) Under no circumstances should ROKKI be liable for any damage caused by any product or failure of such product to perform, whether or not advised of the possibility of such damage, and regardless of the theory of liability pursuant to which such damage may be sought.
(k) If you wish to exchange or return for a refund a pre-order product which is faulty or otherwise damaged when you receive it, you can do so by writing in to ROKKI. The final decision on whether an item is refundable shall be with ROKKI. Any refund request by the User must be made within thirty (30) days from the time of delivery of the goods.
(l) all representation made in relation to the product, shall be representation made by the merchant of the product and not by ROKKI. The merchant shall solely be liable to you for any misrepresentations made of the product, as ROKKI only provides platform services to the merchant for the merchant to upload its materials.
There may be chargeable fees on certain Services provided by ROKKI. Fees paid for these chargeable Services are non-refundable. You agree to pay to ROKKI all applicable fees for the Service, including, but not limited to, the fee for the applicable subscription, taxes (including government service tax), and other charges levied by domestic or foreign governments. ROKKI reserves the right to change the fees from time to time in its sole discretion (see Price Adjustments, below).
ROKKI may modify its prices at any time. If ROKKI modifies its price for any monthly subscription which renews automatically, ROKKI will give you notice of the new prices at least fourteen (14) days before the beginning of the renewal term in which the prices will be effective.
If you believe you have been incorrectly charged, you must notify us of such disputed charges within thirty (30) days months from payment or you waive your right to dispute those charges. ROKKI may require you to describe the dispute in writing. Any written communications concerning disputed amounts owed must be sent to ROKKI directly.
ROKKI will issue receipt if a valid and accurate e-mail address has been provided to ROKKI upon payment for the Services by the User. In the event the User has not furnished ROKKI with a valid and accurate e-mail address, ROKKI shall not be responsible for the issuance of the receipt to the User. The onus is on the User to ensure that the email address is valid and accurate.
Alternatively, the User may obtain the receipt from ROKKI at any time after the aircraft on which the Services was used has landed. The User will need to retain the used token ID and token serial number, which is required when using the portal to obtain the receipt. The onus is on the User to ensure that the token ID and serial is retained accurately and correctly entered into the portal to retrieve the receipt. The receipt will be available only in the event the token is activated and the User will be able to retrieve the receipt within twelve (12) months from the date of usage of the token.
The receipt for any completed purchase under the ROKKI Shop shall be issued by ROKKI (or by the Vendor in the case of ROKKI Shop) to the User upon payment for the item, or items, being made in full and received by ROKKI.
If ROKKI is liable for GST, then ROKKI shall:
(i) provide to the User information that may be reasonably required to establish its liability for GST; and
(ii) provide such information and documents as may reasonably be required by the User to enable the User to claim an input tax credit under the law applicable to GST.
You acknowledge that all the intellectual property rights in the Service and the underlying technology, and all content on the Site and the Domain are owned by ROKKI, or ROKKI’s licensors. All rights not expressly licensed are reserved. You agree not to reproduce (except to view content on the Site and the Domain for your personal purposes), reverse engineer, modify, or create derivative works based on, the Service, Site or Domain content. Except as expressly permitted under this Agreement, you agree not to rent, lease, loan, or sell access to the Service or provide the Service to any third party on a service bureau or time sharing basis or otherwise.
You hereby agree and are responsible to comply with ROKKI’s acceptable use policy (“Acceptable Use Policy”), as described below.
The Service shall only be accessed once the flight attendant makes an announcement of the availability and your usage shall be discontinued once the flight attendant makes the announcement to discontinue the Services. You may only access the Services personally and for a non-commercial purpose in compliance with these Terms.
You will not use the Service to (or assist another person to):
ROKKI reserves the right (but has no obligation) to investigate and take appropriate action in its sole discretion against you if you violate ROKKI’s’ Acceptable Use Policy or any other provision of this Agreement. Such action may include, without limitation, refusing to provide access to and use of the Service to you, terminating your Account or Promotional Access, reporting you to our other partners, or law enforcement authorities, and taking legal action against you.
For IFC services i.e. the ROKKI Connectivity Plan, the inflight connectivity network, speed may vary due to various reasons which may include atmospheric conditions, network capacity, service provider’s delivery, your usage has exceeded the allocated data quota, your device and the number of users on the system at the time and aircraft location. Service is available only when it is within the operating range of the ROKKI system. ROKKI coverage locations and maps are subject to change at any time without notice. Actual Service coverage, speeds, locations, and quality may vary and is not guaranteed. Service is subject to unavailability, including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, maintenance and repair, and national security issues, and may be interrupted, refused, limited, or curtailed.
For Inflight Services, the quality of the display of the content, shopping materials, streaming movies and TV shows may vary from computer to computer, and device to device. HD content is subject to your Internet service and device capabilities. Not all content is available in HD or Ultra HD and not all plans allow you to receive HD or Ultra HD content.
ROKKI’s goal is to ensure that every user has a great experience. Given the limited bandwidth available from and to the plane, ROKKI sets limits on your use of the Service for certain applications to ensure the best performance for the most users. The Service is primarily designed for access to selected Internet based applications.
Because of capacity limitations, the Service will not be able to perform in-flight file transfers or downloads of device updates or long-form media. As a result, ROKKI’s network management policies disallows video downloads and/or streaming from websites. The Service shall also not be used to download movies from peer-to-peer file sharing services, redirect television programs for viewing on personal devices, for web broadcasting, or to operate a server or telemetry devices.
As for ROKKI Connectivity Plans, each User will be allocated a data quota that may vary by offer, destination, plan and package. Once the data quota has been fully utilized, the User can still access the IFC Service at lower speeds or add on allocations by purchasing fresh plans. These network policies are designed to ensure that fair usage amongst all Users.
The Customers shall ensure that the relevant mobile application (Apps) are downloaded into the Customer’s device prior to using the Services in-flight. ROKKI shall not be liable for any claims in the event of the Customer is not able to access the Apps due to improper, incomplete download or register the Apps.
We are not a publisher of third-party content accessed through the Service, and are not responsible for the content, accuracy, timeliness, or delivery of any opinions, advice, statements, messages, services, graphics, data, or any other information provided to or by third parties as accessible through the Service or Third Party Services.
The connection through which you purchase the Services is an SSL-encrypted link. However, following such purchase, due to multiple users of our inflight Wi-Fi access point, ROKKI does not provide an encrypted communication channel (Wired Equivalency Protection known as “WEP”) or (Wi-Fi Protected Access known as “WPA”) between our in-flight Wi-Fi access point and your device. SSL-encrypted websites or pages, typically indicated by “https” in the address field and a “lock” icon, can also generally be securely accessed through the Service. You should be aware, however, that data packets from un-encrypted Wi-Fi connections can be captured by technically advanced means when they are transmitted between a user’s device and the Wi-Fi access point. You should therefore take precautions to lower your security risks. ROKKI recommends that you follow good security practices, such as ensuring that file-sharing is not enabled while accessing the Internet and that devices have firewall and other protection against malware. ROKKI recommends that sensitive or private information not be accessed via or transmitted over an un-encrypted connection.
You specifically acknowledge and agree that ROKKI may, as a necessary incident of providing the Service, or as required or permitted by law, by law enforcement authorities or by the host airline, or as hereby expressly contemplated by this Agreement, use any advanced blocking technologies and other technical, administrative or logical means available to it, to identify, inspect, remove, block, filter, or restrict any uses, materials or information (including but not limited to emails) that we consider to be actual or potential violations of the restrictions on use set forth in this Agreement, including, but not limited to, those activities that may subject ROKKI or its customers to liability or danger, or material that may be obscene, lewd, lascivious, filthy, excessively violent, pornographic, harassing, or otherwise objectionable.
The Service is provided “As-Is” and as available. ROKKI and its Service providers, partners, and affiliates expressly disclaim any warranties and conditions of any kind, whether express or implied, including, but not limited to, the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. ROKKI (and each of its service providers) makes no warranty that: (a) the Service will meet your requirements; (b) the Service will be available on an uninterrupted, timely, secure, or error-free and malicious code-free basis; (c) the Service will allow access to all third-party sites; (d) the Service will be any particular speed or allow any particular application or service; or (e) the results that may be obtained from the use of the Service will be accurate or reliable. Except for certain services and products specifically identified as being offered by ROKKI, ROKKI does not control any materials, information, products, or services on the Internet, some of which may be offensive to you. You assume full responsibility for assessing and evaluating the completeness, accuracy, and usefulness of all such materials, information, products, or services, and their merchantability and quality. You expressly acknowledge that there are certain security, confidentiality, and privacy risks inherent in wireless communications and technology and use of inflight Internet access, and ROKKI does not make any assurances or warranties relating to such risks. You acknowledge that ROKKI is not responsible for messages or pages lost or misdirected due to interruptions or fluctuations in the services or the Internet in general.
You acknowledge that the third parties that provide the Third Party Services may, at any time, change the means by which the Third Party Services are accessed, and consequently, your ability to use the Service to facilitate your access to any Third Party Services may be temporarily or permanently disabled. You agree that ROKKI shall have no responsibility or liability to you whatsoever in relation to the Third Party Services or continuing access to the Third Party Services, and that ROKKI makes no representations or warranties with respect to the Third Party Services.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
In no event shall ROKKI be liable to you or any third party for any lost profit or any direct or indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the Service, even if ROKKI has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, ROKKI’s liability (including, but not limited to its partners and affiliates) to you for any damages arising from or related to your use of the Service (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the amounts you paid to ROKKI in the six (6) months prior to the accrual of the claim, if any.
It is ROKKI’s goal that the Service meet your expectations. However, there may be instances when you have a problem or dispute that needs special attention. In those instances, ROKKI is committed to working with you to reach a reasonable resolution that satisfies you; however, we can only do this if we know about and understand your issue. Therefore, for any problem or dispute that you may have with ROKKI, you acknowledge and agree that you will first give ROKKI an opportunity to resolve your problem or dispute. This includes you first sending a written description of your problem or dispute via the Domain.
You then agree to negotiate with ROKKI in good faith about your problem or dispute. This should lead to resolution, but if for some reason your problem or dispute is not resolved satisfactorily within sixty (60) days after ROKKI’s receipt of your written description of it, you agree to the further dispute resolution provisions below.
You agree that the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of the Service or this Agreement, shall be final and binding arbitration, except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate ROKKI’s or any third party patent, copyright, trademark, trade secret, privacy or publicity rights, in which case you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought by ROKKI and/or the applicable third party(ies).
Arbitration under this Agreement shall be conducted by the Kuala Lumpur Regional Arbitration Centre. You and we agree to pay our own other fees, costs, and expenses, including those for any attorneys, experts, and witnesses. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees.
You have a right to opt-out of this arbitration agreement. If you do not agree to this provision with regard to a particular interaction with the service, then within thirty (30) days from the date of such interaction, you may opt-out of this part of the agreement via the Domain. Any opt-out received after the thirty (30) day time period will not be valid and you must pursue your claim via arbitration pursuant to these Terms.
To the fullest extent permitted by applicable law, no arbitration or other claim under this Agreement shall be joined to any other arbitration or claim, including any arbitration or claim involving any other current or former use of the site, the domain or the services, and no class arbitration proceedings shall be permitted.
In no event shall any claim, action or proceeding by you related in any way to the Site, the Domain, the Service, or these Terms and Conditions, be instituted more than six (6) months after the cause of action arose.
You agree to defend, hold harmless, and indemnify ROKKI, its parent, subsidiaries, affiliates, directors, officers, employees, agents, licensees, and other partners and employees, from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from your breach of any provision of this Agreement.
For any questions or concerns, ROKKI provides customer service via the Domain or the User may contact ROKKI at firstname.lastname@example.org, email@example.com
The Domain and the Service are controlled and operated by ROKKI from within the Malaysia. ROKKI makes no representations or warranties that the content or materials of the Service are appropriate or lawful in any countries outside Malaysia, or that this Agreement complies with the laws of any other country. Those who choose to access the Service from locations outside Malaysia do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
This Agreement shall be governed by the laws of Malaysia, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The parties agree that any claim or dispute one party has against the other party arising under or relating to this Agreement (including claims in contract, tort, strict liability, statutory liability, or other claims) that is not resolved under Section 10 of this Agreement (Dispute Resolution / Arbitration) must be resolved exclusively by a court of competent jurisdiction, federal or state, located in Malaysia, and no other court. Each party agrees to submit to the personal jurisdiction of such courts and to accept service of process from them.
All or any of ROKKI’s rights and obligations under this Agreement may be assigned to a subsequent owner or operator of the Service in a merger, acquisition, or sale of all or substantially all of ROKKI’s assets. You may not assign or transfer this Agreement or any or all of your rights hereunder, without the prior written consent of ROKKI, and any attempt to do so is void.
Copyright ©ROKKI. All trademarks are the property of their respective owners. The copyrights, trademarks, trade names, logos, and service marks (“Marks”) displayed on the Service (including “ROKKI”) are ROKKI’s property or the property of other third parties. You are not permitted to use these Marks without ROKKI’s prior written consent or the consent of such third party which may own the Marks.
We reserve the right to change, modify, or amend this Agreement from time to time to reflect changes in our policies and practices. You are encouraged to review this Agreement periodically and to check the “Last Updated” date at the bottom of this Agreement for the most recent version. Any changes, modifications, or amendments shall be effective immediately. By continuing to use the Service following the posting of changes, modifications, or amendments to this Agreement, you agree to and accept those changes, modifications, and amendments.
ROKKI may give legal notice to you by means of a general notice on the Service, electronic mail to your email address on our records for your Account, or by written communication sent by first class mail, postage prepaid, or overnight courier to your address on record for your Account. All legal notices given by you shall be mailed to:
ROKKI Sdn Bhd;
ATTN: Customer Support Manager
AirAsia RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
The provisions under Sections 4, 5, 6, 7, 8, 9, 10, 11 and 12 will survive termination of this Agreement for any reason.