Flying Safe with AirAsia

Your health and safety is always our top priority. As we're getting back to the skies, you have our commitment that now, more than ever, this remains true.

We are working closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and adhering to their expert advice.

To ensure that the highest standards of safety and hygiene are maintained at all times, please read below to know some of the measures we are taking on the ground and in the air.

We also ask for your cooperation in the following important travel notices:

 
1.

First and foremost, please ensure that you are eligible to travel, be it international or domestic, before booking a flight.
For official sources on COVID-19 for Malaysia, please click here.
For official sources in other countries, please click on the country/region.

Thailand
Indonesia
Philippines
India
Japan
Korea
Singapore
Australia
Hong Kong SAR
Macau SAR
Taiwan
Vietnam
ASEAN

2.

All AirAsia guests will be required to bring their own mask and wear it properly before, during and after the flight, including during check-in and bag collection.

3.

To facilitate social distancing and minimise physical contact during boarding and disembarkation, only ONE piece of cabin baggage is allowed for each guest. More details are available here.

4.

Please arrive early at the airport - preferably 3 hours before departure - to allow enough time for all the necessary processes to take place.

 
Aircraft cleaning
  • Aircraft will undergo disinfection including a deep clean using cleaning agents in accordance with Airbus Aircraft Maintenance Manual (AMM) and performed by professional cleaning teams.
  • During every night stop, aircraft undergo a thorough 2 hour cleaning process, in compliance with instructions from health authorities.

For more information on aircraft disinfection, click here.

  • Temperature screening will take place at different checkpoints, including boarding gates.
  • Cabin crew will go through temperature checks after every shift.
  • Social distancing will be observed with floor markers at queuing areas, including check-in counters and kiosks. Boarding sequence will be done in stages, staggered by row.
  • Hand sanitizers will be available through journey processing points for guests and staff.
  • The cabin will be disinfected via aerosol spraying before departure of all domestic and international flights.
  • Contactless web/mobile check-in, contact-free payments and kiosks will be available to reduce surface and physical contact in check-in and boarding processes. Click here for more information.
  • Alternate check-in counters will be opened to maintain social distancing.
  • Pre-flight briefings on safety and hygiene will be conducted for all boarding cabin crew to ensure we are consistently following the most up-to-date advice.
  • All AirAsia aircraft are fitted with HEPA filters normally used in hospitals, which filter out 99.9% of particles and airborne contaminants such as viruses and bacteria.
  • All cabin crew will be in protective equipment including masks and gloves.
  • Additional food safety measures will be taken from production, to packaging, while cabin crew handling food items will wear disposable gloves
  • Cabin crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell.
  • Health declaration forms will be handed out to be filled out before or on arrival.
  • Disembarkation will be done staggered in rows with an interval between groups. Thermal screening will take place upon arrival.
  • Transit passengers will be asked to stay at the airport.
  • Mandatory quarantine may take place as per regulations at your destination country.
 

We kindly ask that you observe the universally recommended protective precautionary measures, including practising good personal hygiene.

Please be reminded, once again, that you are required to bring your own mask and wear it properly before, during and after the flight, including during check-in and bag collection.

For more information, download our Covid-19 FAQs below.

Thank you for your continued support, we look forward to welcoming you onboard again.


Download Covid-19 FAQs